Yearly Archives: 2012

Twitter Hashtagging, Mentioning… %!@#!

What does it all mean? Twitter lingo is important for marketers to learn in order to engage effectively on the social media platform. To begin demystifying the terminology, following are explanations about the lingo that has evolved since the birth of Twitter, as well as how to use the terms.

HASHTAGGING

# – On Twitter, this symbol (#) is considered a hashtag used to mark keywords or topics within your tweet. By including a hashtag in your tweet, your tweet appears in a feed of all tweets tagged with the same keyword. For example, if you tweet:

  • The tweet with the hashtagged keyword “advertising” will appear in a feed with all other tweets using the #advertising hashtag. This offers more exposure for your tweet and subject matter, while linking it to a common topic across the Twittersphere.
  • Marketers can use this to identify with industry keywords, trending topics or even to engage followers with social media campaigns. Here are some examples of successful Hashtag campaigns from companies like Domino’s Pizza and Ben & Jerry’s Ice Cream: http://on.mash.to/Ja0flJ
  • DO NOT: Spam with hashtags. Hashtag stuffing or over-tagging a single tweet can come across over zealous and spamming. Limit hashtags to 2 per tweet.

MENTIONING

@ The @ sign stands for “@ mentioning”. This allows users to call out usernames in Tweets, linking the tweet to the mentioned Twitter profile.  If you want to share something specifically with another Twitter user, use their username and place the @ sign before it.

  • For example, including @jamanocchio in a tweet sends an alert to Jennifer’s Twitter account that I have mentioned her in a tweet, prompting her to respond.
  • Marketers should use @ mentions to engage with Twitter followers – whether they are customers, media or complete strangers. This can help create exposure for your brand and help shape the identity and perception of your company.

TWEET UP

Short for Twitter meet up, a Tweet Up is a gathering of your Twitter followers. Depending on your social media standing, this can be an effective way to bring your Twitter followers together. These can be local small gatherings of organizations within your community to large massive meetings and campaigns in various industries.

    • For example, your local brewery may host a Tweet Up at their facility and invite Twitter followers to meet for drink specials, free brewery tours and entertainment.
    • On a larger scale, check out how NASA uses Tweet Ups to give followers the opportunity to attend shuttle launches! Explore the NASA Tweet Up Program and watch the video on how they made some people very happy through social media: http://1.usa.gov/Mo2mDD

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Advice: Dip Your Toe in Facebook Advertising

Right now Facebook is under a microscope as it prepares for its IPO. One of the biggest questions is how will Facebook continue to increase profits when its profits rely on its advertising dollars.  A recent Associated Press article reported Facebook has 900 million users, but only makes a few dollars per year from each user.

With GM pulling $10 million in advertising from the social media behemoth will marketers continue to see the value in Facebook?

The bottom line is there is not enough data to support the success of spending advertising dollars on Facebook.  This doesn’t mean that Facebook advertising doesn’t work, but just that it hasn’t been around long enough and enough studies haven’t been completed to verify its validity as a solid marketing/advertising strategy.

So if you feel Facebook advertising is a good fit for your organization, our biggest piece of advise is to develop a Facebook advertising strategy with very measurable objectives and test, test, test.

If you do not set measurable objectives – whether that is to increase sales, increase your Facebook likes, increase attendance at an event, encourage coupon download, etc. – you will never know if your Facebook advertising is working.   Also, have realistic expectations and be open to the fact that you might have to adjust your target audiences and your messages before you get it right.

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Listen to Media & Bloggers

What do media and bloggers know and think about your company, its products and its experts? What better way to find out than ask.  Listening to what media and bloggers have to say is the best way to start building a good relationship.

We have been conducting media and blogger audits for years. They are a great foundation for building relationships, determining how to secure more quality coverage from target media and bloggers and uncovering company and competitor product perceptions and knowledge.  Media and bloggers appreciate being asked their opinions and when approached properly provide excellent information.

We typically implement this strategy when we start working with new clients or to help support a new campaign, initiative or product launch.  Below is the six-step process we use to conduct successful media and blogger audits.

1.  Document objective:  Determine why are you conducting the audit and what you hope to learn.  For example, do you want to discover what media and bloggers know about your industry and competitors?  Do you feel you are not receiving adequate media and blog coverage and want to determine why? Do you want to determine how to better communicate with media and bloggers to help secure more quality coverage?  Clearly defining your objectives will help you craft specific audit questions.

2.  Develop audit questions:  Considering media and bloggers do not have much time to spare, a good rule of thumb is to develop no more than five-six audit questions.  Ensure the questions are not all close ended because this will limit the information media and bloggers share.  Also, based on the media and bloggers you are targeting consider developing more than one audit.  For example, if you are targeting both trade and consumer media, you might want to go more in-depth with the trade media about your industry and competitors.

3.  Determine the best methods for conducting the audit:  Based on our experience, conducting an audit with media is much more successful over the phone.  Conducting an audit with bloggers is much more successful over email or using an online survey program.

4.  Conduct the audit: When conducting the audit, ensure you are providing an incentive for the media and bloggers to participate.  Media are happy to provide feedback when it benefits them.  For example, simply including a few questions in the media audit about the best way to communicate with them and their preferences will go a long way to helping develop a relationship.  If you are conducting a product launch, offering a product sample for review to bloggers is a good incentive for them to participate.

5.  Review and assess the results:  Once you complete the audit, review and assess the data.  Consider your objectives and how the information you learned can help you achieve them.

6.  Follow up:  Another benefit of conducting these audits is they often provide opportunities for your company.  Be sure if media or bloggers provided an opportunity that you follow up accordingly and in a timely manner.

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Are Banana Peels Your Next Billboard?

During lunch yesterday, I discovered a pretty interesting sticker right on my banana.  It was oddly shaped, with a QR code and website with a simple call to action: “Turn me into yonanas”.

Intrigued, I visited yonanas.com and learned about a new kitchen gadget that can turn overripe bananas into delicious, healthy soft serve ice cream.  This marketing seemed directed right at me.  I’m often faced with the dilemma of what to do with the last banana in the bunch that I just don’t want to eat.  And as someone who loves ice cream but hates how bad it is for me, I thought the marketing and product was a great idea.  There was even a video on the website showing yonanas featured on The Today Show. A quick scan of the yonanas Facebook page reveals a few people who saw the stickers and plan on purchasing a machine.

While this is definitely an unorthodox marketing strategy, it was a critical reminder to think beyond the obvious marketing strategies. In the case of yonanas, using the banana peel as advertising space made absolute sense, and they used smart creative and a clear call to action to support their message.  This is an excellent example of using an ad to engage rather than invade.  Rather than being offended to find an ad on my banana, I actually appreciate how well the company understands their target audience.

For your next campaign, consider how can you reach your customers with an ad that makes sense in their daily lives. There is no limit or shortage of possible locations for your next ad.

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Who’s Got Time for Blog Posts?

There was a time at the beginning of my career when I literally panicked over deadlines and crunches.  I sweated, my heart raced and I worried about not meeting expectations or worse, getting fired.

But it all worked out.  The fear drove me to work smarter and harder and faster.  It showed me what I was capable of and allowed me to choose to be more productive.

And in time I gained confidence and developed my own personal swagger.  I faced the challenges.  I fought through the blood, sweat and tears.  I was forged by fire and came out stronger.  I not only survived, I exceeded expectations – mine and others.

Thirty years later I am still spinning plates; just a different kind of plates.  And time is still at a premium.  And on occasion I can smell the ugly odor of fear in the air.  But who’s got time for that?

As my dad always said, do your best and forget about the rest.

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You’ve Sponsored a Cause… Now What?

Selecting a non-profit to sponsor is only the first step to implementing a successful cause marketing campaign. Now that you have a mission to support, it is essential to develop a strategic marketing plan on how to help increase awareness for the cause while also connecting with your internal and external target audiences.

Below are a number of strategies you can consider to help achieve your cause marketing objectives. Be sure you have approval from the non-profit prior to moving forward with any strategies as most have guidelines based on your in-kind and/or dollar contribution.

1. Product Packaging: Add the non-profit’s logo to your product packaging. Consider a location on the packaging where customers and prospects will actually notice the logo.

2. Website: Develop a page on your website or a microsite highlighting your company’s commitment to the cause. Consider ways to expand the message beyond your sponsorship commitment and include why and how your company got involved. Also, if it is appropriate, include educational information from the non-profit on the webpage or microsite to educate your customers and prospects.

For example, if you are a consumer packaged goods company focused on marketing to women and you sponsor the American Cancer Society, include educational information on cancers that directly effect women, warning signs, etc. Be sure the non-profit approves this and that information is credited to relevant/medical sources.

3. Publicity & Media Relations: Use publicity and media relations as a way to create awareness about your involvement in the non-profit. Beyond announcing your initial commitment, consider ways to continue to promote the cause marketing campaign. For example, if you are sponsoring Habitat for Humanity, announce new home groundbreakings, milestones and your employee involvement.

4. Employee Involvement: Whether it is supporting a local 5K, getting involved directly with volunteering or raising money, consider ways to engage your employees in the cause. Be sure to capture photography and/or video to share with both your internal and external audiences.

5. Social Media: Facebook, Twitter, Pinterest, Google+, etc. are great channels to share your cause marketing messaging. One note of caution is to avoid patting yourself on the back about how the company is sponsoring the non-profit. Focus more on how you are supporting the mission, share photos of employee events and announce key non-profit events/messages (e.g. February is heart month… what are you doing to care for your heart?)

6. Events: Talk with the non-profit and determine what events you can create on your own or pre-established events you can get involved in. Consider ways to support the mission while achieving your objectives. For example, can employees volunteer at an event and distribute samples to attendees. See what else you can do beyond hanging a corporate banner.

7. Advertising: While you might not want to run an ad campaign based solely on your cause marketing campaign, consider adding the non-profit’s logo or a tag about your involvement.

8. Email/Direct Marketing: Similar to advertising, you might not want to implement an email or direct marketing campaign based solely on your cause marketing campaign, but consider ways to incorporate your cause marketing messaging into these marketing pieces (photos, videos, logos, etc.).

9.  Engage Customers:  Consider ways to engage customers and prospects with the non-profit.  For example, if you conduct customer/prospect surveys for market research/customer service purposes, offer to donate a specific dollar amount for every survey completed (with a cap of course). Have customers or prospects engage with you on social media in a way that benefits the non-profit (share a mission story, increase your overall donations with more followers or engagement).

There are many cause marketing strategies you can implement to maximize your non-profit sponsorship. Do not hesitate to contact the non-profit to brainstorm strategies and learn best practices from other corporate sponsors. After all, the non-profit wants you to have a good experience and continue to support their mission.

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CISPA Q&A: Protecting Privacy or Marketing the President?

Knowing what I know about how Facebook came into existence and what its plans are for world domination, my conclusion is simple:  If this guy is for CISPA, then I am against it.

Well, that plus the desire to limit the government’s intrusion into our private lives.

I get the whole need for security and our responsibility to support the government in doing what it has to do to keep our part of the world safe.  Just visit an airport for proof.

But I am vehemently opposed to giving any federal agency or group any authority or power that is not clearly and precisely outlined with every “t” crossed and every “i” dotted and every thought footnoted.

Talk about giving someone an inch and them taking a mile. Network World explains that CISPA would let Internet companies monitor and collect any user information they think poses a threat to their networks or systems. The bill would also let these companies share the collected information with the NSA and other federal agencies. Companies that share such information would enjoy a high degree of legal immunity for their actions.

Can you say “Yikes”?

Still, I cannot help but wonder if the current administration is truly interested in protecting its citizens or garnering their votes (did you know that when you scramble the word “vote” it also spells “veto”).

A statement released by the White House today stated: “Without clear legal protections and independent oversight, information sharing legislation will undermine the public’s trust in the Government as well as in the Internet by undermining fundamental privacy, confidentiality, civil liberties, and consumer protections.”

Ron Paul says CISPA is “Big Brother writ large.”  I believe he simply wants to keep the government in check and protect privacy.  Facebook supports CISPA because the company stands to benefit financially and legally if the bill passes. And Obama?  Hopefully he is keeping a watchful eye on all Americans, not just the voters. As for Mitt Romney, to the best of my knowledge he has not voiced an opinion.

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4 Ways to Extend the Reach of Your New Ad Campaign

Whether a print, TV, web or radio ad campaign, you dedicated your blood, sweat and tears to develop a creative and compelling campaign.  But beyond the ad buy, there are ways to extend the reach of your ad campaign and deliver your message to more people in a more engaging way.

1. Social Media.  Consider using social media platforms to engage your audience in a contest related to the ad campaign.  This is a great way to draw those who viewed the ad to your social media sites as well as encourage social media fans and followers to seek out your advertisements where they appear.

2. Website & Email Marketing.  When developing an ad campaign (no matter the medium) a website landing page is a great way to continue to keep the audiences engaged and provide additional information that you didn’t have room to include in the ad. If you have a quality email database, create an email marketing campaign that coincides with the advertising campaign (and drives visitors to the landing page).

3. Publicity. Is there a timely or edgy aspect to your new ad campaign? Develop a pitch or media invite positioning your campaign as part of a larger, compelling story.  If you can secure media coverage for your new campaign, you have extended its reach beyond the actual ad buy.

4. Events.  Does your campaign celebrate a company landmark? Is it in support of a new product launch? If there is a reason to celebrate and a bigger story to tell, consider hosting a live or web-based event.  Invite customers, prospects, vendors and media to share in the celebration.  And if the event itself is unique or unexpected, this may serve as another opportunity for some publicity.

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Anything Goes in Political Marketing

As we continue to move into the heat of the 2012 presidential election, marketing strategies and tactics continuing to unfold on both sides that fascinate me.

For example, my husband received the “Stand Up for America Survey” in the mail. It’s a survey for the Republican Party and the results will eventually provide ammunition for the Republican campaign.

We have received these surveys before and I know how skewed they are. So when my husband said he was going to complete it, I was interested to see his response. After reading the first two questions, he refused to move on.

“President Obama and the Democrats have continually called for raising taxes to pay for even more new big government spending during the worse economic recessions in nearly 100 years. Republicans want to keep taxes low and reduce taxes on businesses to help create jobs. Which approach to tax policy do you support.” – Obama/Democrat, Republican or No Opinion?

“Republicans have fought to shrink the size of government to stop the rapid accumulation of federal debt cased by President Obama’s policies. Obama and the Democrats in Congress have called for more federal spending as the answer to every problem that confronts our nation and society. Which approach to federal spending do you agree with?” – Obama/Democrat, Republican or No Opinion?

The survey was so skewed it wasn’t even funny. The bottom line is when it comes to political marketing anything goes.

I’ll continue to post about political marketing strategies throughout the campaign. Feel free to share any you find interesting or just plain ugly in the comments section.

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Marketing with Instagram

Instagram has rocked the social media world the past few weeks – first for the much anticipated release of a version for the Android™ mobile technology platform, and secondly, Facebook’s billion dollar purchase of Instagram.

A free photo sharing application for use on DROID or iPhone smart phones, marketers are wondering how they can use this tool efficiently and effectively. The latest integration with Facebook, who emphasizes photo and video content, could mean more possibilities for using Instagram in both B2C and B2B marketing.

Have you thought about Instagram as a marketing tool? While Instagram may not be a fit for all businesses, here are some things to consider:

Company Instagram Channel: Companies create their own Instagram channel to add character to instant uploads. For instance, a cupcake shop may snap a photo of a fresh batch of cupcakes, and upload it to their Instagram channel, share it on Facebook, Twitter or even Pinterest. This can help generate interest in your product…and leave some mouths watering. While you can certainly upload photos to all social media sites without Instagram, adding an Instagram filter can help add character to your post.

Check out Bergdorfs’ Instagram channel that was integrated into the Bergdorfs blog.

Contests: Social media contests are a great way to engage consumers, and can span a massive audience. This can occur across any social media, but if you plan to integrate an Instagram contest on Facebook, take the necessary steps to ensure your contest falls inside the Facebook promotion guidelines.

GE’s contest, “Be the Next Instagrapher”, was a hit with Instagram users.

Event Marketing: People love taking photos at events. Assign a hashtag specific to your events and have attendees apply it to their Instagram photo. This will also give you a way to have real-time photos of your event that you can repurpose for other social media channels. You could even share the photo feed at your event on “the big screen.”

While there are many ways to use Instagram for marketing, it is important to evaluate if Instagram is a fit for your business before diving right in. Just because it is there, does not mean you have to use it. Putting together a social media marketing strategy is essential.

Have other ideas for how to use Instagram? We’d love to hear them.

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If 60% of the Human Body is Water, the Other 40% is Dick Clark.

As a young boy growing up in Cleveland’s inner city (to be fair, there was very little outer city back in the ’60s), my days and nights were filled with music.  Just as it has been for thousands of years.

But Dick Clark did something no one had done before.  He brought that music into the home – into the living room – and it was all about kids entertaining kids.  For the first time in forever, this entertainment, this rock and roll music was not for the adults, not for the parents, not for the grandparents.  It was for the kids.

It was for kids like me who carried a Jade transistor radio in his pocket everywhere he went.  Kids like me who managed to get his hands on a low-end reel-to-reel tape recorder and used it to tape every new song he heard on the radio so he could play it back – over and over and over again – until the tape finally wore out.

Dick Clark gave us more than music, he gave us a voice.  He gave us a place in the home.  A place in society.  He emboldened and empowered us.

Although most kids today are more likely to recognize Ryan Seacrest than Dick Clark, they owe their gratitude to the latter.  He opened the door and stood there holding it open for a long, long time.

Like, Cool Daddy-O.

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So You Want To Be An Industry Thought Leader….

This is a lofty goal and one many organizations aspire to achieve.  The identity of some brands as prolific or high tech product innovators may serve to naturally position them as industry thought leaders simply due to the nature of their corporate structure.  However, there are still opportunities to raise awareness and establish a leadership role for a company that is not widely known as the glitzy industry golden child.

1. Identify a specific topic or group of topics to home in on.  Even Apple is not an expert in everything.  The key is to recognize a core area of expertise in which the company excels and truly is an industry leader. If a competitor has already staked a claim, look for ways to gain traction with expertise on niche but important topics. Choose a knowledgeable spokesperson and then build an outreach strategy to focus on telling your unique story.

2.  Get visible.  Many companies attend and even exhibit at industry trade shows.  But there are myriad opportunities to apply for a speaking position at industry events.  Shows, conferences, industry panels, meetings, round tables, workshops and even milestone celebrations are all excellent venues for establishing your brand as an expert on your focused area of expertise.  Also, think beyond simply presenting at peer-to-peer shows.  Vertical market events offer an opportunity to connect with potential customers.

TIP: Secure more speaking opportunities and deliver more engaging presentations by avoiding commercial messaging.  Deliver meaningful, educational content that event attendees can use and will associate with your brand.

3.  Dust off the old typewriter.  With the current state of the publishing industry, many trade publications (and increasingly consumer publications) are constantly seeking good content from a fresh perspective.  Using your established focus as a pitch topic, reach out to leading industry and vertical trade publications to pitch a bylined feature article.  Like event presentations, think about how your article can educate a magazine’s readership about a certain topic affecting the industry.  If you can offer a new perspective to readers, editors will be excited to help tell your story.

4.  One is never enough.  Do not settle for one speaking engagement or feature article placement.  Within your focused area of expertise, consider all angles and side to the story, as well as how certain industry trends and events affect constituents and vertical markets differently.  Refocus your main topic to address multiple angles and you can still deliver exclusive content to each show or publication you work with.

5. Consider developing a corporate sponsored blog.  If you want to be a thought leader, continuous and current content is key.  A blog provides a simple channel for communicating opinions and predications as changes occur. Moreover, consider how you can use social media to further expand your blog reach.

6. Compete for professional awards.  Whether for new product launches, professional leadership or even something as simple as safety, competing in award competitions can raise a company’s profile as a thought leader.  Many competitions are actually sponsored or hosted by industry publications – resulting in built in media coverage for winners.  And for those that aren’t, publicity and media relations can be implemented to effectively raise awareness for awards.

 

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By All Means, If a Company Is Successful, Let’s Sue Them.

Steve Jobs has been gone now for just over six months.  That seems like plenty of time to turn on Apple and destroy what is arguably the most successful and respected American company today.

Steve Jobs once said that he liked living at the intersection of the humanities and technology.  He loved to read… Shakespeare, Plato, Dylan Thomas.  He loved music… The Beatles, Bob Dylan, The Rolling Stones, Joan Baez. And his love for technology is well-documented.

And Steve Jobs was not above stealing.  He loved a good idea and coveted a great one.  And he publicly acknowledged his unashamed and unapologetic willingness to steal them. And Steve Jobs was not above introducing ridiculously high-priced technologies that consumers willingly purchased… because they were worth the price.

But stealing money from consumers by fixing prices on books?  That does not sound like an idea Steve Jobs or anyone else at Apple would endorse.

Plus there is this:  In a world so full of injustice, this is the battle the Department of Justice has decided to take on? Really? I guess in a way I am glad that Steve Jobs isn’t here to see this… unfortunately the rest of us are.

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Facebook Brand Pages: Doomsday wasn’t so bad after all.

If you were scrambling to update your brand or business’ Facebook Page on March 30, you were not alone. The mandatory switch to Facebook’s Timeline format undoubtedly left many pages looking choppy and unorganized. For social media marketers, there are many things to consider about how to leverage the new Facebook Timeline, but here are a few basic features to help take your Facebook page out of limbo.

Cover Photo: Upload this image ASAP. This is the new “Face” of your Facebook page. Use this photo to showcase a current campaign, new product or service, or imagery that showcases the essence of your brand. For best photo quality and use of space, upload an image that is 851 pixels wide, 315 pixels tall and less than 100 kilobytes.

Profile Picture: Consider removing your current profile picture and just adding a small company logo that looks aesthetically pleasing in contrast to your cover photo. This will help maintain the cleanliness of your page.

Views and Apps: These have moved from a left hand side bar to the same grid as the Page’s profile picture. This means you may have to juggle some around so that the most important are shown on the front of your Page, and the less important apps can be viewed through the drop down menu.

To move these apps around, click the drop down menu on the far right of the apps bar to reveal all of your apps. Then, hover over the upper right hand corner of the individual app you would like to move, click on the pencil icon. This will give you the option to “Swap position with:” and select the appropriate app. Keep in mind landing Pages are no longer necessary with Timeline, so you may want to remove that app.

Pinned Posts: A pinned post allows the user to anchor the most important story, for instance a giveaway announcement, at the top of the Page for up to seven days. It can be unpinned at anytime. To pin, post the story on the Timeline, then click the pencil icon in the right hand corner of the post and select “edit or remove”. There it will give you the option to “Pin to Top.” Easy as that!

Again, this is just a very basic overview to help get your page out of Facebook limbo. There are many more built-in features to leverage for your specific business. We’ll continue to explore the use of the new Timeline features on ExeQnAtion, so stay tuned! For more specific details, visit Facebook’s Help Center to read more about the basics.

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No Sugar Tonight in my Coffee.

I would like to offer my sincere congratulations to the individuals and/or group of individuals behind the “We Hate Sugar” movement that seems to be sweeping across the nation.

Over the last week alone, I have seen in-depth news reports on TV, heard experts interviewed on the radio, read numerous online stories and have even been counseled by a couple of consumers.

Apparently sugar is bad for you… like toxic bad.  My youngest is a food scientist and he may well dispute much of what I am about to share, but it appears that sugar is the new devil.  It’s making us fat and giving us diabetes and destroying our hearts and raising our blood pressure and even causing cancer.

Or maybe this is just like all those other stories about alcohol and tobacco and caffeine and pharmaceuticals and guns.  Maybe these things aren’t the problem, maybe we are. Certainly we can blame the products.  Or we can blame our parents and society.  My personal preference is to blame corporate America for making all this processed (aka junk) food and forcing us to consume it through all their clever marketing.

Conspiracy theorists love to point to the tobacco industry and how they used science and marketing to get us addicted to smoking.  They now claim the food and beverage industry is doing the same thing.

I have no clue about most of this; I assume there is some truth and some untruth in every story.  But here’s what I do know:  A little self-control can go a long way, and that’s something we could all benefit from.  Eat a little less processed food and a little more fresh food.  Drink a little less canned soda and a little more water.  Smoke a few less cigarettes and take a walk in the park.

A little common sense can make a big difference, and it doesn’t require parental or spousal or government intervention.

Sweet.

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3 Online Marketing Resources

We are constantly finding new online tools that keep us fresh and provide inspiration.  Check out our top three picks that have been inspiring us this week!

1.  Media Relations Tool:  When it makes sense for their brand, many marketers are using Twitter to connect with media.  But, check out this Pinterest board featuring leading media brands on Pinterest to discover what they are interested in, and get inspired to deliver better pitches: http://pinterest.com/pinterestpower/media-brands-on-pinterest/

2.  Video Inspiration: YouTube has taken the liberty of gathering some impressive examples of creative video marketing.  Check out some excellent video case studies here: http://www.youtube.com/showandtell

3.  Branding:  We love TrendWatching.com’s monthly Trend Briefing reports. March 2012 focuses on the theme of Flawsome: the idea that brands that behave more humanely and show flaws are more well-received by consumers.  For a longer explanation, the research behind this idea and real life examples, visit: http://trendwatching.com/briefing/

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How Much Has the Smartphone or Tablet Changed Your World?

We all know that smartphones – from constant Internet and social media connection to apps – are changing the way we operate as a society. The change is happening so rapidly and almost seamlessly that most of us probably don’t realize how much we use and rely on our smartphones.

How did the business world even operate without employees having constant access to their phones, email and the Internet? How did busy moms keep track of their schedules without a calendar that never leaves their side and actually reminds them of events?

Think about it. Now we can use apps to find the best meal when traveling. We don’t even have to watch TV or connect to an online news site to get up to date national and local news. We can scan prescriptions with our smart phones and get a refill in seconds.

While smartphones are making everyday activities easier for consumers, some businesses are facing challenges to compete effectively.

For example, brick-and-mortar stores are facing a big challenge when it comes to “showrooming”. Showrooming is when consumers are in a retailer and conduct a price search on their smartphone to find the product cheaper elsewhere (of course there are apps for this too). Currently a solution hasn’t been identified for retailers to combat showrooming.

Another example is the recent gas apps that have surfaced. With the price of gas rising, consumers are on the hunt for cheaper gas. And of course… there is an app for that.

The bottom line is marketers need to understand how smartphones are changing their target audiences behavior and determine how they can tap into that experience.

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Four Things Marketers Should Know About Pinterest

Pinterest (http://www.pinterest.com) is growing quickly and generating a lot of buzz lately as the hottest new social media channel. In fact, according to comScore, Pinterest saw more than 17.8 million unique visitors in February from U.S. and the average user now spends 98 minutes each month on Pinterest.

Despite the flurry of information out there for Pinterest users, here are four things marketers should be aware of when it comes to using Pinterest for their business.

1.  Pinerly (http://www.pinerly.com). While Pinerly is not yet not open to the public, marketers can sign up for the wait list to receive an invite or use Pinerly’s referral process to snag an earlier invite.

Marketing Chops: Much like TweetDeck or HootSuite, Pinerly allows marketers to search for and follow Pinners with a particular interest, unfollow someone, organize and review popular pins, schedule Pins strategicially over time and view Pin stats (likes, repins, etc).

2. Analytics. PinReach is an influence and analytics tool that analyzes user activity and provides an influence score (the average is 29) regarding you profile activity.  Moreover, marketers can use this free tool to review which Boards and Pins are most successful, and which are just not resonating.

Don’t Forget Google Analytics: For marketers using Google Analytics to monitor traffic and referral sources, the good news is that you can also use it to track referrals from Pinterest.  The Referrals tab under the Traffic Sources section provides a high level look at how many referrals Pinterest or the mobile version of Pinterest have driven to your site.   Also, consider setting up custom reports that will display performance statistics for individual pins.

3.  Digital Buttons.  Pinterest users are likely familiar with the Pin It button that allows users to grab images and Pin them to a board.  But for marketers, there are a number of tools that can support your ability to gain new followers and more Pins.

New Tool: Wisestamp is a free service that now supports Pinterest by allowing users to add Follow Me buttons to their signatures or simply add a Pinterest icon next to other social icons like Facebook, Twitter and LinkedIn.  Use this link to download an app that will allow you to add a Pinterest follow button to your signature: http://apps.wisestamp.com/emailapps/pinterest/

Also, while this is not “new”, marketers can take advantage of the free buttons on the Pinterest goodies page (http://pinterest.com/about/goodies/).  Install follow buttons on relevant web pages, and strategically add a visible Pin It button that allows website visitors to pin key product images and application photos.

4.  Updates to the Pinterest Personal Profile.  Pinterest recently released an updated user profile page, and the new options provide a few tools marketers should take advantage of.

Description: Profile names are now at the top of the page (rather than on the side) and allow for a short description.  For brands, this is an excellent opportunity to provide a succinct introduction that is clearly visible to Pinners viewing your content.

Edit Boards: Marketers can use the new “rearrange boards” function found next to the “Edit Profile” button to rearrange boards at will.  This provides an opportunity to take make timely, seasonal or product related boards more or less visible when content will be of greatest interest to you followers, or when you need to improve awareness in one area.

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In the World of SEO, Do Nice Guys Finish Last?

Do you remember the old Ken-L-Ration TV commercials?  My dog’s better than your dog… my dog’s bigger than your dog… my dog’s smarter than your dog.

Ranking is an obsession in this world.  Who’s first?  Who’s tallest?  Who has the most money? Who’s the prettiest? Who’s the fastest?  Maybe Charlie Sheen was right about that winning thing.

But nowhere is ranking more important these days than in the world of Internet search.  SEO firms have been getting rich for more than a decade now, creating fear in the hearts of organizations whose websites don’t appear on page 1 (preferably as the first entry).  They have also been playing dirty, overly optimizing websites to the point of polluting the environment with SEO junk instead of meaningful content.

So, Google plans to penalize them in order to level the playing field for other websites who do not concentrate on such efforts.  If this sounds like a move the government might make, that’s because it is.  No doubt the SEO service providers who have created this mess need to be stopped – partly for ripping off clients and partly for clogging the main arteries of the information superhighway.

In a recent article in TekGoblin, Google Engineer Matt Cutts explained: “We are trying to make GoogleBot smarter, make our relevance better, and we are also looking for those who abuse it, like too many keywords on a page, or exchange way too many links or go well beyond what you normally expect.”

As a marketing professional and an Internet surfer, I really like that first part.  But as a freedom-fighter, I don’t like that second part quite so much.

I mean really, who put Google in charge of deciding what’s right and wrong… what’s good and bad… what’s acceptable and what’s not?  Oh, wait, I just remembered; in a world where rankings are everything, Google is the biggest and the richest kid on the block, so they get to make the rules.

I just hope we can all live with them.

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How to Become a YouTube Sensation Overnight

Just like there is no magic bullet for getting rich, there is no magic bullet for becoming a YouTube sensation overnight. Sure there are those who just happen to get lucky like “Evolution of Dance” or “Keenan Cahill’s Only Girl in the World (With Me)”, but most brands commit time and dollars to marketing their online videos and hoping to go “viral”.

Method’s new “Clean Happy” campaign is a prime example. The campaign launched with an online music video on Monday, and Method will continue to launch music video vignettes monthly.

According to a recent news release on the campaign launch, the videos will be supported by a social media program, viewer and community offerings, and an online media buy. Additionally, Method’s web videos will be distributed through Facebook, YouTube and to bloggers. The videos link to product offerings and coupons that drive viewers to Method’s Facebook page

Method’s approach appears to be paying off. In less than 4 days, their “Clean Happy” video has secured 280,000+ views.

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Twitter: New Age Media Relations Tool

Email after email, phone call after phone call and still no response. Now, more than ever, media are inundated with press releases and pitches. How are PR professionals supposed to break through the chatter?

While traditional media relations strategies are still important and useful, Twitter has proven to be another tool PR professionals can add to the toolbox.

Here are a few key processes to get started.

1. Engagement: Do not use Twitter to @ mention media for one-off requests or product announcements.

For example: Hey @Media1, @Media2, @Media3, @Media4 look at this innovative product from @Client! Newproduct.com

This can be flat out annoying to media. Blasting media with links to a press release already sent to them through email is not a good use of your time or theirs.

Do use Twitter to develop relationships with the media. Follow journalists and use them as resources. Tweet them questions, read the articles they tweet, and learn what they are truly interested in. Oftentimes journalists tweet articles they write, as well colleagues’ articles. Additionally, journalists may use Twitter to find a lead for a story, reach out to experts in the industry for comment, or just let the Twittersphere know what they are working on next.

2. Utilize Lists: Many publications have developed public lists of their editors, or industry professionals they often use as contributors. These are excellent resources. Follow these lists to pinpoint editors who may be a fit. If a particular publication does not have a list already built, research and build one on your own. Another option is to simply monitor a search stream that captures industry chatter. Journalists will likely use hashtags and keywords that will appear in these searches.

3. Tradeshow Tweets: Struggling to get media appointments at tradeshows? Try reaching out utilizing the tradeshow’s hashtag (#). For instance, if you are attending #Tradeshow2012, and are utilizing Twitter to “tease” your presence, new products, events, etc., make sure to include the tradeshow’s designated hashtag in your tweets associated with the show. This generates more exposure for your show news.

While tweeting, feel free to ask (in general) if anyone would like to schedule a media appointment, but make sure to include that designated hashtag:

i.e. Attending #Tradeshow2012? @Client is setting up media appointments. Tweet us if you are interested in meeting!

By including the hashtag, the tweet will show up in the #Tradeshow2012 feed/search, which many show attendees monitor for story leads, appointments, and general chatter about the show. We have had lots of success with this simple tactic, and set up appointments with top tier editors.

Excited to get started? Begin by simply following targeted media. Monitor their feeds. See what they are talking about, how frequent they tweet, who they are engaging with, and from there, determine who to contact.

Keep in mind: In the interest of time (you could literally spend your entire day searching through Twitter conversations, talking to editors, etc.), if a particular journalist only uses Twitter as a stream to post articles and never @ mentions or responds to questions, chances are Twitter is not a good outlet to communicate with this media contact. It is still beneficial to keep them in your list or search to reference and monitor, but move on to those who are actively engaging on Twitter.

Have specific questions? Tweet me @RachelKaylor, or feel free to leave a comment here!

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An Adults-Only Space Party. Weird Science with a dash of Mad Genius… Shaken, Not Stirred.

Hats off – or should I say helmets – to the Great Lakes Science Center for dreaming big and reaching for the stars.

The Great Lakes Science Center is widely recognized as the perfect spot to take the kids for both entertainment and education. But did you know it is an equally awesome destination for adults?  And you don’t even have to be a nerd, unless of course you want to.

Next month, on Saturday, April 7, from 8:00 p.m. until 1:00 a.m., the GLSC staff will be entertaining adults (sans children) to an out-of-this-world evening of heavenly delights. Close your eyes and imagine Tom Hanks from “Big” hanging with Ben Stiller in “A Night at the Museum” while doing shots with Harrison Ford at the Mos Eisley Cantina on the planet Tatooine in “Star Wars.”  It’ll be sort of like that.

Music, dancing, alcoholic beverages, hors d’oeuvres, an Ominmax movie, a costume contest, a trivia contest… and a whole lot of fun science.  In case you didn’t know, Yuri’s Night parties and events are held around the world every April in commemoration of April 12, 1961, the day of cosmonaut Yuri Gagarin’s first manned space flight, and April 12, 1981, the inaugural launch of NASA’s Space Shuttle.

By the Numbers:  In 2012 there will be 72 events in 29 countries on 5 continents on 2 worlds…and you have the opportunity to join them.

SPECIAL OFFER:  If you act before St. Patrick’s day, GLSC is offering tickets for just $50 each ($10 discount). Use the promo code “Gagarin” when you purchase your tickets online: http://www.greatscience.com/yurisnight.php.  [offer is good through 3/17/12]

And be forewarned.  In the words of C.S. Lewis: “A man who has been in another world does not come back unchanged.”

 

 

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Memo to Apple: If There’s Nothing to Say, Don’t Say Anything.

I feel kind of bad for Apple CEO Tim Cook, but he is not helping himself by dressing like Steve Jobs, acting like Steve Jobs and trying to promote the company like Steve Jobs.

Apple is a great, great company with a great, great tradition.  It will survive.  But Tim Cook et al need to take a step back and let the company evolve or transition to its next (no pun intended) logical position.

There is no need to hold a major news conference to tell us you have a new iPad that is just like the old iPad, but slightly better in some regards…. and a much higher (and I could argue unaffordable) price level.

Just stay in the lab and keep cooking (no pun intended) up innovations.  And when you have the new iScreen that can stretch from the size of an iPhone to the size of a desktop iMac, hold a news conference.  When you launch the new iWall fully integrated TV system that allows us to use a full wall for Intenet, TV and movies, by all means, throw a party.

Until then, just keep working and don’t worry about some competitor sneaking up on you.  Apple is so far ahead of the marketplace, you can afford a few months to just simmer and mourn the loss of Steve Jobs and think about the future of Apple and buy yourself a more colorful wardrobe… and maybe some new glasses.  There is no rush.

Although, if you can figure out a way for me to keep my AT&T service plan while delivering better coverage, that would be great.  But hey, I can wait.

 

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Developing a Content Marketing Strategy that Drives Measurable Results

Content marketing is nothing new.  However, there is so much “noise” being created on and offline, it is overwhelming.  There are online “press releases”, social media sites and websites established just for organic search engine optimization, and it is timely to revisit why generating truly valuable content for your target audiences is imperative and beneficial.

 

Content marketing is the process of developing and disseminating relevant and valuable content to customers and prospects.  The goal is to engage and ultimately drive an engaged action from consumers.  The key benefit for customers/prospects is they receive information that benefits them, and the reward for the business is it becomes a trusted resource when a customer/prospect is ready to take action on a related product or service.

Examples of content marketing include educational microsites, expert blogs, educational videos, custom publications, useful smart phone apps and small bits of information disseminated through social media.  Even creating feature articles for magazines is a good example of content marketing.

Prior to developing content, consider the following to help shape your content marketing strategy.

1. Build Content Around Customer’s Pain Points: In order to create valuable content for customers and prospects, develop a clear understanding of what makes consumers tick as well their challenges.  Document what you know and what you still need to learn about consumers’ pain points, and identify opportunities as ways to solve them.  Once you understand the type of information a customer needs, it is easy to develop content directly addressing topics they care about.

2.  Identify Channels of Distribution: It is absolutely essential to know where and how customers/prospects get their information.  This of course is different for every industry.  If customers/prospects are not using Twitter or Facebook, no matter how good your content is, it is not going to reach them. If you are not sure on the best distribution method, conduct research.

3.  Develop a Strategy: Develop a clear editorial calendar to guide your content.  What exactly should be published, when and how often? Plan topics in advance and then modify as needed based on current events and emerging trends.  A little work up front can save time and frustration in the end.

4.  Content Should Change Behavior: The goal with content marketing is to make a connection with customers/prospects that will eventually lead to profitable action.  The first step is developing content that is important and relevant to the audience.  But in order for the content to be an effective marketing strategy, marketers need to find a way to relate content to their company’s message, communicate indirectly how a product or service eases a pain point, and encourage a change in behavior that benefits both the customer and the business. Not seeing behavior change?  Consider testing new content and delivery methods, but do give each approach time to work and the attention to properly assess shortfalls.

5.  Understand Impact on the Bottom Line: It is simple to track and measure microsite hits, blog visitors, followers, likes, circulation, etc. But go beyond those statistics.  When implemented successfully, content marketing should drive profitable customer actions.  If your content marketing strategy is not helping to achieve your goals (increasing qualified leads, driving sales, saving money, increasing customer satisfaction, etc.), consider ways to revise the content.

Content marketing can be a valuable marketing strategy.  But just like all marketing strategies it requires time and attention.  Consider closely the valuable content your company can share, the best distribution methods and how to best measure the campaign to develop a successful content marketing strategy.  The result is content that will benefit target audiences, build brand and drive sales in the process.

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(Star)bucking the Trends and Winning.

Not so long ago, much like Apple and Steve Jobs, Starbucks and Howard Schultz were being dismissed as down and out.

And therein lies the beauty of rear view mirrors.  Only now – looking back – can we see the true genius of both.

Some believe that Starbucks re-established itself by getting back to what it did best.  And sure enough, it cut back on selling books and movies and extraneous equipment, and refocused on selling really great coffee in really great environments.  But that is not the secret.  Much like Tony Hsieh realized that Zappos was not a great shoe retailer, but rather a great service company that happened to sell shoes, Howard Schultz realized (or perhaps always knew) that Starbucks is also a great service company that happens to sell coffee.

At some point – around 2006 or 2007 – success started to spoil Rock Hunter.  Fortunately, Howard Schultz realized that and quickly began making changes in order to return to the original culture he so successfully created.  So instead of focusing on growth and expansion, it refocused on loyalty and enhancement.  In other words, instead of worrying about getting more customers, it concentrated on understanding and servicing the ones it already had.

And the company returned to its roots and its core – innovating and investing in new ideas… like exceptionally high quality instant coffee and light roast coffee.  And it got back to community initiatives, like “Jobs for the USA” wristbands that raise money to fund local start-up businesses.  And it is looking forward with new retail services and new retail store ideas.

Last week my son (the scientist) schooled me on the subject of inertia.  He reminded me of Newton’s Law that objects in motion tend to stay in motion.  One need look no further than Howard Schultz or Steve Jobs to see that even the most successful business leaders never cease innovating.  As my old boss Ellen McConneell often told me, “there is always one more thing to be done.”

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Twitter’s Geographic Boundaries

The exciting aspect of social media is it opens the door for participants to make connections outside their geographic reach and focus on common interests (being a mom, running, cooking, etc.). However, a recent article “Geography of Twitter” by Barry Wellman, Yuri Tahkteyev and Anatoliy Gruzd published in Social Networks (Jan. 2012) proves there are more geographic boundaries than we initially thought with Twitter. In fact, the article proves through Twitter research that social media connections look more like an airline hub map.

Wellman, Tahkteyev and Gruzd analyzed half a million tweets to determine where people are tweeting from and who is following them. They discovered a lot of people have local Twitter ties mostly because people are interested in their local communities.  Furthermore, Twitter connections are very much the same as the connections we have in the “real” world.

Airline connections already prove there is commonality between two cities, for example: trade connections, professional connections, entertainment connections, etc. And people on Twitter are more likely to follow others who are just a plane ride away from them because of those commonalities.

“Los Angeles is more likely to be connected to Toronto than St. Louis. And my apologies to St. Louis, but Torontonians rarely go to there. Tweets – to use the Twitter term – are more likely to be connected to each other between those localities than not,” said Wellman in a recent interview with NPR Morning Edition.

If we apply Wellman’s, Tahkteyev and Gruzd thought process – that “real” world and “social” world connections are the same – to marketing, it is highly likely the same consumers brands are connecting with through traditional advertising and marketing campaigns, are the same people brands are connecting with on social media.

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Do You Really Understand What is Most Important to Your Customers? And Do You Deliver It?

Say what you want about Walmart, they know their customers and they know how to service them with excellence.  As Frances Frei and Anne Morriss, authors of Uncommon Service: How to Win by Putting Customers at the Core of Your Business explain, Walmart customers want lots of product variety and really low prices.  These are the things that are most important to them.  Conversely, Walmart does not waste much energy on the things their customers want the least, including personal service and quality lighting and a comfortable, inviting environment.

On the flipside, Frei and Morriss  point out how amazingly successful the airline industry as a whole has been at completely missing the boat (pun intended) on the delivery of quality customer service.  They are like the USPS of air travel, with one simple directive:  Just deliver the package!  But they can’t do it.  They arrive late, they depart late, they lose luggage, and they treat you like a family burden. In fact, according to Frei and Morriss, only two airlines seem to get it – Southwest and Virgin – and coincidentally they are the only two profitable airlines in the industry.

So, ask yourself right now, what is most important to your customers?  And what is least important to them?  And how are you delivering on both ends?  It may seem counterintuitive or paradoxical, but it is essential to excel at delivering what your customers want most and to fail at delivering what they want least.

And it all begins by knowing who your customers are and what is most important (and least important) to them.  Which also means you need to conduct research, and you must be open to the possibility of completely changing your mindset and quite possibly your entire approach to customer service… and maybe even your business model.

But in the words of Steve Jobs, to be successful, you must be willing to think different and if necessary, cannibalize your own business with better products and services – the ones your customers want the most.

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February… For a Short Month, You Squeeze a Lot In. Thanks.

February is a lot of things.  It is the second and shortest month of the year…. sometimes with 29 days, but mostly with 28.  In leap years, it is the only month that begins and ends on the same day of the week.

In the United States (and Canada) it is Black History Month.  It is also National Bird-Feeding Month.  Go figure.  And there are some cool days as well.

February 2 is Groundhog Day.  The first Sunday of February is the Super Bowl.  February 11 is Lincoln’s Birthday, and the third Monday of the month is President’s Day (banks will be closed).  George Washington’s Birthday is the 22nd.

February 14 of course is Valentine’s Day (guys, don’t forget this).  And February 29 is Leap Day; Tigger will be thrilled.

It appears that February was the last month to be added to the Roman calendar back in 713 B.C. (previously the Romans considered winter to be a “monthless” period).  Anyway, for the next 250 years it was the last month of the  year.  Then it became the second month, and at times it had as few as 23 days in it.  Eventually, between the Julian and Gregorian calendars, they worked out the kinks.

February even has its own poem:

Thirty days hath September,
April, June, and November;
All the rest have thirty-one,
Excepting February alone
Which hath but twenty-eight, in fine,
Till leap year gives it twenty-nine.

But perhaps most intriguing to me is that today (February 9… the day after my son’s birthday) is National Toothache Day.  In reverence for this important occasion, I ask everyone to stop what they are doing at 2:30 for a moment of silence.

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Is It Possible the World Already Ended and We Just Don’t Know It?

Maybe I am just suffering from overload… I’m sure there’s  a syndrome, a drug and an app for that.

But lately I’ve been feeling a little like Charlie from the first season of LOST, who notably asked his island pals, “Guys, where are we?”  After watching more than a few of the Republican debates and listening to the occasional Coast-to-Coast radio broadcast in between viewing new TV shows like Alien Storage Pickers of Atlanta and catching the endless hype over the SuperBowl, the Academy Awards and whatever other “celebrity” news is out there, my head is about to explode.

That’s great, it starts with an earthquake, birds and snakes, an aeroplane -
Lenny Bruce is not afraid. Eye of a hurricane, listen to yourself churn -
world serves its own needs, regardless of your own needs. Feed it up a knock,
speed, grunt no, strength no. Ladder structure clatter with fear of height,
down height. Wire in a fire, represent the seven games in a government for
hire and a combat site. Left her, wasn’t coming in a hurry with the furies
breathing down your neck. Team by team reporters baffled, trump, tethered
crop. Look at that low plane! Fine then. Uh oh, overflow, population,
common group, but it’ll do. Save yourself, serve yourself. World serves its
own needs, listen to your heart bleed. Tell me with the rapture and the
reverent in the right – right. You vitriolic, patriotic, slam, fight, bright
light, feeling pretty psyched.

It’s the end of the world as we know it.
It’s the end of the world as we know it.
It’s the end of the world as we know it and I feel fine.

Six o’clock – TV hour. Don’t get caught in foreign tower. Slash and burn,
return, listen to yourself churn. Lock him in uniform and book burning,
blood letting. Every motive escalate. Automotive incinerate. Light a candle,
light a motive. Step down, step down. Watch a heel crush, crush. Uh oh,
this means no fear – cavalier. Renegade and steer clear! A tournament,
a tournament, a tournament of lies. Offer me solutions, offer me alternatives
and I decline.

It’s the end of the world as we know it.
It’s the end of the world as we know it.
It’s the end of the world as we know it and I feel fine.

The other night I tripped a nice continental drift divide. Mount St. Edelite.
Leonard Bernstein. Leonid Breshnev, Lenny Bruce and Lester Bangs.
Birthday party, cheesecake, jelly bean, boom! You symbiotic, patriotic,
slam, but neck, right? Right.

It’s the end of the world as we know it.
It’s the end of the world as we know it.
It’s the end of the world as we know it and I feel fine…fine…

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Car Manufacturers Battle it Out in 2012 Online Super Bowl Ads

Car manufacturers are not waiting for the big game anymore to share their Super Bowl commercials. But being able to track the interest on YouTube is proving to be a game in and of its self.

So who is winning?  

Right now Volkswagen’s The Bark Side teaser is leading with 10.8 million views on YouTube. But keep in mind this was launched on January 18.

Volkswagen’s Beetle commercial The Dog Strikes Back falls short with only 1.1 million views. The video was posted on YouTube on January 30.

Honda’s CR-V commercial with Matthew Broderick is a big hit with 8.3 million views. It launched January 26 on YouTube.

Accura isn’t far behind with 7.4 million views for its NSX commercial featuring Jerry Seinfeld & Jay Leno, which was launched January 30.

The bottom line is while Volkswagen really made a big splash with its The Bark Side teaser, its actual commercial has fallen short on delivering something entertaining – although the dog is cute and the commercial did make me laugh.

The celebrity power is helping Honda and Accura move to the top. Given we still have 3 days until the big game, its highly likely Honda or Accura will win the battle.

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5 Necessities of a Website Redesign

When it comes to website design and functionality, there are myriad options and levels of complexity to choose from. However, no matter how large or small your budget, here are the top five things you absolutely need to get right when you undertake a website redesign.

1. Engaging Home Page.  If customers are not immediately intrigued by your home page, chances are they will immediately navigate away from your site without a second thought.  Using color strategically, incorporating exciting photography and visible callouts and presenting a clear picture of what your company actually does are key elements of an engaging home page.

2. Clear Call to Action. What is the main goal of your website – to sell product, build a long-term prospect database, provide a clear picture of your brand, show customers which stores carry your product?  Whatever the goal, your website should display prominent communication on every page that allows customers to accomplish that one goal.

3.  Properly Packaged News Coverage/Media Information.  First, this means providing media coverage (intended for review by consumers) and media resources/contacts (intended for use by media) in separate sections of your site.  Consumers want to see what media say about your product; media want to know how they can reach your corporate experts (see our recent post on media rooms for details on creating one).

To ensure an attractive media coverage section, provide visual elements (mastheads, cover pages and media logos) so big hits are easy to recognize.  Pair each visual with an excerpt from the news story and link the visual component to the full story (hosted online or in PDF format) that opens in a new navigation window.

4.  Intuitive Navigation.  If you have a clear call to action in place, this is simple.  Visitors to your website should be able to accomplish key tasks within 1-2 clicks of anywhere on your site.  While viewing the news coverage section, customers should see a clear link to buy your product or find a store that sells it.  From the products page, customers should be able to easily locate customer service contact information, shipping and return policies.  Think like a shopper when building your new site.

5. Collecting Customer Contact Information.  Visitors to your website are already engaged and interested in learning more about your company, products or services.  Make it easy for them to stay connected with a clearly visible email sign up forms, a link for creating an account, or links to social media pages (Facebook, Twitter and company blogs).

Need help developing your new website? Contact me at Kayleigh (at) sweeneypr (dot) com.

 

 

 

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JCP Goes Wilde: The Importance of Being Earnest

“Gwendolen, it is a terrible thing for a man to find out suddenly that all his life he has been speaking nothing but the truth. Can you forgive me?”
- Oscar Wilde, The Importance of Being Earnest, Act 3

As an anemic economy continues to grind down many of America’s longest standing corporations and institutions, it is refreshing to see one of them fight back.  JCPenney is one of our oldest and largest retailers, and it is taking a very bold risk.  In the true spirit of transparency, JCP is launching an entirely new approach to retailing called the “Fair and Square” pricing strategy.

Awesome.  The new model is designed to offer appealing initial prices that are not confused by multiple promotions, deep discounts and daily sales.  In other words, no more smoke and mirrors, no more dog and pony shows, no more bait and switch.  No more couponing, no more inflated discounts on inflated full retail prices.

In the words of J.C. Penney CEO Ron Johnson, “To think you can fool a customer is kind of crazy.  People are disgusted with the lack of integrity on pricing.”

He is right, of course.  And he ought to know, since his company is part of the problem.  Still, if JCP has seen the light and is willing to invest heavily to make important changes, then good for them.  And ideally it will be good for consumers.

I’m not going to say I am doubtful or even skeptical, because I am actually hopeful. But I am taking a wait-and-see attitude.  Teaching old dogs new tricks – like being earnest – can be a difficult task.

“I do not approve of anything that tampers with natural ignorance. Ignorance is like a delicate exotic fruit; touch it and the bloom is gone. The whole theory of modern education is radically unsound. Fortunately in England, at any rate, education produces no effect whatsoever. If it did, it would prove a serious danger to the upper classes, and probably lead to acts of violence…”
- Oscar Wilde, The Importance of Being Earnest, Act 1

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The Latest Rage: Pink LEGOs

In December 2011, LEGO launched LEGO Friends targeting girls. What most thought was a brand that could do no harm, is now feeling the heat about their gender specific marketing campaign.

A pair of 22-year-old activists for girls, Bailey Shoemaker Richards and Stephanie Cole, launched a petition to get LEGO to commit to gender equity in marketing. So far they have generated 50,040 signatures. Not really something I would be worried about if I was in LEGO’s marketing department.

However, this gender specific marketing debate has sparked media and blogger attention. NPR, Huffington Post, New York Times and San Francisco Chronicle are among the media covering the story.

The argument is pink LEGOs are preventing girls from being creative. Stephanie Cole of SPARKmovement.org wrote on her blog, “I can speak from personal experience and assure you, LEGO, that girls do like minifigs. They also like Star Wars and Harry Potter, and they like being creative and making up stories that involve adventures and good and evil and things blowing up. But if you keep on excluding them from your marketing vision, soon they will start to believe that they would rather have hot tubs and little plastic boobs.”

But what about girls who would play more with LEGOs, and would be more creative because they are pink? And no one is stopping girls from playing with traditional LEGOs because now there are pink ones. Just like no one is stopping boys from playing Barbie and girls from playing GI Joe.

In fact, coming from a family of three girls and no brothers, we never even owned a box of LEOGs. Sure we might play with the neighborhood boys, but it was never a toy my sisters or me wanted. If there were pink ones, I’m sure we would have been more interested.

On January 12 2012, LEGO responded on their website. Mads Nipper, executive vice president, marketing, the LEGO Group, provided the company’s rebuttal. “We want to correct any misinterpretation that LEGO Friends is our only offering for girls. This is by no means the case. We know that many girls love to build and play with the wide variety of LEGO products already available. LEGO Friends joins this global collection of products as yet another theme option from which parents may choose the best building experience for their child’s skill and interest.”

While pink LEGOs are sparking more interest (positive and negative) than the company probably anticipated, it is not enough to stop them from stocking the shelves. Sales will be the real determining factor, but with 4 years of research to back up their product line expansion, plan to see pink LEGOs on shelves for years to come.

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Volkswagen Bark Side Commercial: 2012 Super Bowl Teaser

My husband and I were watching The Middle on DVR last night. The entire show revolved around the family “borrowing” their neighbors new Volkswagen Passat while they were on vacation. Every member of the family basked in the luxury of the new Passat, highlighting some of the car’s features.

We watch The Middle pretty regularly, and I don’t recall many product placements. So the constant Passat plugging was a bit out of the ordinary and over the top. It was basically a 30-minute commercial for Volkswagen.

About two-thirds of the way through the show, my husband stopped fast forwarding through the commercials. He loves dogs, and tends to watch any commercial with the lovely four legged friends.

The commercial featured about a dozen dogs barking an iconic tune from Star Wars. At the end, there was a very quick plug for Volkswagen and to stay tuned for their 2012 Super Bowl commercial.

We absolutely loved the teaser. And all the Passat product placement (aka the 30 minute Volkswagen commercial) began to make perfect sense.

The teaser was an excellent continuation of Volkswagen’s stellar 2011 Super Bowl commercial with the “kid” Darth Vader. But the company has certainly set the stage for another leading Super Bowl commercial. Let’s just hope Volkswagen meets our expectations, or we will all be very disappointed.

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Fast Food Sector Wages War on Anti-Obesity. Let’s Fight Back!

While enjoying my dinner last night, my wife asked me if I saw the new circular from McDonald’s that came in the mail.  A freestanding insert that boasted not one, not two, not three, but 12 “buy one, get one FREE” coupons.  Free McMuffins, free Big Macs, free large fries, free shakes, free, free, free.

“That’s interesting,” I thought to myself.  “I wonder what its objective is?  Is McDonald’s trying to help the little guy during these tough economic times; you know, help him make is dollar go a little further?  Or is the company doing its best to make you fatter and unhealthier by giving you twice as much food as you want for half the price?”

Okay, so maybe I let my imagination get the best of me.  Then I see an Arby’s TV commercial later in the evening.  You know, the Good Mood Food people.  “For a limited time, buy one fish sandwich and get another for free.”  And we aren’t even close to the Lenten season.  That’s peculiar.

I am probably making a mountain out of a mole hill.  But then, just before I turn in for the night, I decide to watch the Jimmy Kimmel Live monologue.  And Jimmy (yeah, we are on a first name basis) reports that Burger King is testing home delivery service in target markets.  Home delivery of fast food for that segment of the marketplace that’s either too busy or too lazy to use drive-thru?  Great; now you can get massive calories from flame-broiled cows, deep fried potatoes and chocolate pies delivered right to your doorstep.

This is war.  These fat food companies, sorry, fast food companies, need to learn the hard way that their billions of marketing dollars will not allow them to lure poor unsuspecting consumers (aka, baitfish) into the treacherous shark tank.

If the likes of Google and Wikipedia can successfully black out content and service in protest over anti-pirating legislation, American consumers can effectively turn off the faucet of fast food companies by refusing to buy their unhealthy offers.  Yeah, I said it, “they made us an offer that we can refuse.”

We need to unite and galvanize.  I am calling on all weight-challenged Americans to rally around the date of Thursday, February 2, 2012, and cast a giant shadow over the fast food industry by refusing – for one day – to patronize these bloated establishments and their insidious offers.

“Don’t go, just say no.”

“Don’t go, just say no.”

“Don’t go, just say no.”

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Laundry Detergent Industry Shakeup

Get ready to transform the way you do laundry. In February, Tide is launching Tide Pods – laundry detergent packaged in a dissolvable shell.

This seems like such an easy solution that it is a bit perplexing none of the laundry detergent manufacturers have launched this previously. In fact, Tide has been selling these “Pods” in Europe for more than a decade. And US consumers have no issue with dishwasher detergent packets. So why should laundry be any different?

I certainly think this concept will catch on, and other manufacturers will soon be jumping on the bandwagon for a few reasons.

First, detergent is messy. We use liquid detergent and I hate it when my husband doesn’t thoroughly clean the liquid detergent cup (although I don’t gripe about it because afterall he does help with the laundry). Also, it is annoying when the detergent drips from the large containers that feature an easy to pour spout.

Second, both liquid and powder detergent takes up a lot of space. Reducing this space will be useful for both large and small households alike.

Third, it reduces our carbon footprint by eliminating the shipping of heavy liquid or powder containers.

Finally, you don’t have to lug a big laundry detergent box or bottle from the store to your house any more.

Love it… I’m sold!

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Hey Fat Kid, You’re Fat. Hey Gay Kid, You’re Gay. Hey Stupid Person, You’re Stupid.

There’s a whole lot of talk these days about the child obesity ad campaign running in Georgia.  Some think it is a great idea to get attention for this incredibly important issue. Some think it is terribly inappropriate.

They are both right.

There are a lot of important physical and mental and emotional issues that need and deserve national attention.  And there are good ways and bad ways of going about it.  Machiavelli would suggest that the direct and provocative approach is not only acceptable, but good if in the end it gets people to pay attention.  More seasoned and learned experts would suggest that the damage caused by the approach actually exacerbates the problem.

As a human and a parent, here’s what I know:  It is never – never – a good idea to berate, belittle and shame your children.  And forget for just a moment that this type of personally insulting hyperbole is hurtful.  It is ineffective.

Yes, it may get national attention, which may also result in awards for the agency creating the ads (yippee), but it will not change anything.  It’s like using a hammer to loosen a screw from a piece of wood; you’ve got the wrong tool in your hand.  You may eventually beat the screw out of its place, but you will destroy the wood in the process.

Child obesity is a very serious issue.  As individuals and as a nation we need to start making a difference; first with ourselves – in our perceptions and our behavior – and second with those dealing with the issue.  Help, don’t hurt.

You know that old saying, “Every time you point your finger there are three more pointing back at you”?  Pointing your finger and telling a child he or she is stupid will not make them smarter.  And it won’t make a fat kid fit.

Be part of the solution, not the problem

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Google Analytics New Keyword Category: (not provided)

If you frequently, or even occasionally, use Google Analytics to monitor, assess and analyze your website traffic, you have likely noticed a new phrase in the key words section recently. (If you are not currently using Google Analytics to better understand your website traffic, you absolutely should be.  It is a free tool, takes 10 minutes to install on your website, and provides a wealth of valuable information.)

The new term: (not provided)

Where you will see it: In the keywords section, likely representing at least 10 percent of search traffic.

What it means: The keyword section in Google Analytics provides insight regarding which keywords consumers are searching that lead them to your website.  The appearance of the term (not provided) represents a certain percentage of keyword searches that Google is no longer providing data for.

Why: In October 2011, Google announced the decision to encrypt keyword searches by logged in Google users to make them private.  Essentially, any visitor that reaches your site through a keyword search while logged into Google will be categorized under the new (not provided) category. Google originally predicted this would only impact 10 percent or less of searches.  However, several months into the program, many website owners are reporting double-digit percentages.

The Exception: Whether a user is logged into Google or not, Google Analytics WILL deliver information on keyword searches leading to your website on one condition: if the user reaches your website by way of paid search.  So if a consumer searches for a key word and accesses your site via a paid Google ad, you WILL still be able to assess key words driving paid traffic.

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So You Want to Befriend a Reporter?

As a general rule, gaining media coverage is not about who you know, but knowing how to work with media to gain your fair share of quality coverage.  Media won’t cover a “friend’s” news as a favor.

That being said, understanding how to cultivate relationships with appropriate editors, reporters and even editorial assistants is critical for ensuring your pitch/news release is considered first, and for ensuring media know where to turn for an expert when breaking news occurs.

Here are 7 ways to get in media’s good graces and improve your chances of scoring excellent media coverage.

1. Take an interest in their work. If you have your goals set on achieving coverage in a particular publication and/or with a particular reporter, you need to be familiar with both the outlet’s and reporter’s style and interests.  Read, read, read what they have written and reference it when appropriate in your conversations.

2. Call to see how things are going.  Take care not to do this at times when media are on deadline or too frequently – that can be annoying.  However, occasionally call key media to ask what types of articles/stories they have in the pipeline and determine if there is a way you can help contribute.

3. Introduce them to your other friends. Is this outlet/reporter working on a story out of your realm of expertise? If you have an industry contact who can act as a resource, connect the reporter with a new contact.  Media will remember you next time they are working on deadline and need content or a comment for a story.

4. Educate. Tell media what they don’t already know about the industry, and be the one to tell them first.

5. Be a team player Like any good relationship, it should be mutually beneficial. Talk with media rather then pitching at them all the time; they will come to respect you as a valuable source. Learn how you can make a reporter’s job easier, and chances are he/she will turn to you again.

6. Respect the schedule. When you do engage media in a conversation, take the time to ask about and record their contact preferences.  When are they on deadline? When is it appropriate to call a cell number? When are they most open to receiving communication? Bottom line, you won’t be a bother in the future if you get to know media’s schedule right away.

7. Don’t Give Up.  Didn’t get coverage from your first, second or even third pitch? Do not give up.  Often, media file story ideas for later use; it is up to you to remind them you can act as a resource on certain topics.  When appropriate, share bios and descriptions of expertise for multiple resources within your company.

 

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Gotchies Study Smart PR Strategy for Laundry Products Manufacturer

More than 24 million pairs of underwear where predicated to be given as 2011 Christmas gifts from men to their wives and girlfriends in the UK. But almost half of those underwear will never be worn or washed because they are either the wrong color or too racy, according to survey conducted by Dr. Beckmann – a laundry products manufacturer.

This is definitely an interesting study for a laundry products manufacturer and reads more like something you would expect from a lingerie retailer. But thinking beyond the washer and dryer gave Dr. Beckmann an advantage with the competition and the media.

This type of study is certain to get the media talking. After all, we are all looking – both media and consumers – for something other than cookies, gifts and decorating to read and talk about during the holiday season.

The UK media certainly agreed. This successful media strategy landed headlines like:

“Men are pants at choosing seasonal briefs, says women”

“Too racy, too lacy: Twelve million pairs of Christmas knickers will never be worn”

“They’re lovely – now give me the receipt”

In additional to getting the media’s interest, who wouldn’t want to read, Tweet, Facebook or Google+ these stories? Heck it caught our attention on the other side of the pond.

So not only did Dr. Beckmann land some great media coverage, but the stories are definitely something people would be likely to read and share both online and verbally.

Go here to view the full study.

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